Refund, Exchanges and Returns

The Theatre Chipping Norton values theatregoers' commitment in booking early and recognises that emergencies sometimes prevent attendance. The following two services are available only for events at or directly organised by The Theatre Chipping Norton. 

All other event refunds, exchanges and returns will be governed by the Terms and Conditions of the event/venue management.

Exchanges

In the following circumstances tickets may be exchanged for another day at the same price (or higher on payment of the difference) within the same run of events.

The exchange request must be made no later than 28 days before the date on the tickets. Original tickets must be received at The Theatre Box Office Office not later than 28 days before the first performance. There is a charge of £1.00 per ticket for this exchange service.

Exchanges may be governed by the Terms and Conditions of the event/venue organiser, not The Theatre Chipping Norton, and therefore may not be possible.

Returns

Alternatively, tickets will be accepted to offer for re-sale on the strict understanding that The Theatre Chipping Norton's unsold tickets will be sold first. This re-sale service is offered subject to your acceptance that The Theatre Chipping Norton does not guarantee that any ticket offered for re-sale will find a new purchaser. This service is only available if the original tickets are first returned to the Box Office and to your prior agreement to accept a credit minus the admin fees. Only original tickets can be offered for re-sale (not Duplicate or agency tickets) and will need to be returned, at the customer’s expense, before we are able to offer them for re-sale. We do not accept any responsibility for ticket returned in the post that does not reach us. A Credit will be offered for use for a future performance and there is as administration charge of £2.50 per ticket for this which will be deducted from the credit applied. We reserve the right not to accept tickets for re-sale. Please note: Returns cannot be taken by telephone after 6pm Mon-Fri or after 2pm Sat.

Returns maybe governed by the Terms and Conditions of the event organiser, not The Theatre Chipping Norton, and therefore may not be possible.

Refunds

Except to the extent of the above two services or in the event of cancellation of a performance/event no refunds or part thereof are available after a ticket is purchased. It is the responsibility of the customer to check all tickets/confirmations/invoices received and inform us of mistakes within 72 hours.

Refunds maybe governed by the Terms and Conditions of the event organiser, not The Theatre Chipping Norton, and therefore may not be possible.