General Terms and Conditions

Please check your booking confirmation or tickets as mistakes cannot always be rectified.

Performances continue whatever the weather, please dress accordingly.

The management of any venue/event reserves the right to refuse admission and may have to conduct security searches.

The management of any venue/event reserves the right to make any alterations to the advertised arrangements, programme or cast without being obliged to offer notification, refund or exchange.

The use of cameras or any other electronic or digital recording, photographing or imaging equipment is not allowed inside the auditorium. All electronic equipment must be switched off at all times within the auditorium.

The management of any venue/event reserves the right for themselves or third parties to carry out general filming and sound recording in or around the building. Purchase of a ticket signifies the holder's consent to be photographed or sound recorded and to the commercial exploitation of such film or recording without any right to payment. Any ticket holder who objects to being photographed or recorded must advise the Venue/Duty Management before the performance begins.

The re-sale of tickets by retail or online auction site by anyone other than The Theatre Chipping Norton is strictly prohibited and may invalidate the ticket. Any ticket sold for profit or commercial gain by anyone other than The Theatre Chipping Norton’s or any of its authorised agents will be invalid for entry.

The credit or debit card used to make the booking and/or on occasions photographic ID may be asked for if collecting tickets from the venue. Photographic ID will be required for tickets that relate to performances/events where additional provision is required to avoid the unauthorized resale of tickets. i.e. Headline Acts/Comedians and on these occasions we reserve the right to refuse entry. Whilst every effort is made to communicate this to customers at the point of sale, we cannot be held responsible for issue arising that are beyond our control.

Where a restriction of the maximum tickets that are allowed per household is in place, we reserve the right to cancel and refund any tickets that exceed this restriction, without prior notice, should we have reasonable evidence that this occurred.

We reserve the right not to accept tickets for collection by third parties.

The management of any venue takes no responsibility for any loss or damage of personal property or any person beyond its duty of care.

By placing your order you warrant that all details you provide to us for the purpose of booking, ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the ticket or service. If there are any changes to the details supplied by you it is your responsibility to inform us.

All tickets are subject to availability.

Staff at any venue are authorised to refuse admission and reserve the right to do so if in their absolute judgement your conduct is such that it is likely to disrupt or disturb other persons attending the theatre. The management of any venue also reserves the right to terminate your permission to be on the premises and remove you there from in similar circumstances.

Every member of the audience must be in possession of a valid ticket. Altered or defaced tickets will not be valid. An email booking confirmation does not guarantee entry.

By accepting your order a legally binding contract between The Theatre Chipping Norton and you is created. This contract shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes.

The Theatre Chipping Norton cannot guarantee that your personal expectations from a performer or a performance will be met. This is because personal expectations and tastes are infinitely variable. Further, The Theatre Chipping Norton cannot guarantee that the language, conduct or appearance of any performer will not offend you. You are advised to make enquiries at the Box Office before purchasing a ticket if you have any concerns about the nature of a performance. The Theatre Chipping Norton’s refund policy will apply.

Possession of a valid ticket authorises admission of the holder to the auditorium or performance viewing area immediately before the performance begins but once the performance has begun the following applies: To avoid disturbing the audience and performers, latecomers will not be allowed access until a suitable break in the performance and in some circumstances this may not be until the interval. It may be possible to follow the performance on closed circuit television if provided.

Children’s reductions are offered to young people as advertised. You should make no assumption that the availability of a child reduction means that you would find the show suitable for all within this category. As parents/guardians views as to what is suitable for a given age range varies considerably, you must satisfy yourself as to a show's suitability by enquiring first at the Box Office.

The Theatre Chipping Norton is happy to accept children 24 months and under however you may be asked to leave the auditorium if an unsettled or crying child is disturbing the performers or audience. Children under 24 months are not covered by The Theatre Chipping Norton’s theatre insurance policy and you may be required to obtain a ticket at no extra cost to ensure auditorium capacities are not exceeded. This may not be the case at other venues, and it is the parents/guardians responsibility to check this with the Box Office.

Leaders of youth groups /school parties are responsible for the conduct of their party. The Theatre Chipping Norton accepts no responsibility for the supervision of young people in your care. You must ensure that adequate numbers of supervisory staff accompany the group. The group or some of them will be asked to leave the venue if the performers or audience are disturbed.

Our web sites and our official advertisements and partners are controlled, produced and operated by The Theatre Chipping Norton from our offices in the United Kingdom. The Theatre Chipping Norton makes no representations that the material and information displayed on or accessible via our web site are appropriate or available for use in other Countries outside the UK.

UK smoking laws apply to all venues.

Any complaints regarding the show or view from the seats should be made to the Venue/Duty Manager promptly, prior to or during the performance.

Tickets cannot be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given, provided that even if such consent is obtained, use of our trademarks and other intellectual property is subject to our prior consent.

All Concessions and Discounts are subject to availability and they may be restricted to certain price levels and performances and can be withdrawn without notice.

Only one Concession or Discount is available per ticket.

Personal arrangements including travel, accommodation or hospitality relating to any event which have been arranged by you are at your own risk.

Tickets may be restricted to a maximum number or sold subject to certain restrictions on entry or use, such as restricted, obstructed or side view or a minimum age for entry. Any such restriction shall be displayed on our website or otherwise notified to you before or at the time you book the Tickets. It is your responsibility to ensure that you read all notifications displayed on our website. We reserve the right to cancel Tickets purchased in excess of the maximum number, without prior notice unless the purchase of Tickets in excess was due to our error, in which case we will notify you prior to cancelling your Tickets.

  • The following are not permitted within any venue
  • animals (with the exception of assistance dogs);
  • laser pens, fireworks, flares, smoke bombs
  • Your own food and drink (unless permitted by the Venue);
  • bottles, cans or glass containers (unless permitted by the Venue);
  • any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives); and
  • Illegal substances.

Whilst every effort is made to ensure that all promotional information supplied is accurate, you are advised to take appropriate precautions to verify such information. The Theatre Chipping Norton expressly disclaims all liability for any direct, indirect or consequential loss or damage occasioned by the user's reliance on any statements, information or advice contained in The Theatre Chipping Norton print, on the website or any other promotional material generated by the organization or Event Partners.

Your purchase may be subject to additional or alternate Terms and Conditions from any party involved in the provision of an event outside of The Theatre Chipping Norton. Copies of which will be available on the Event or Venue website. In the event of any inconsistency between the terms in relation to Venue or Organiser requirements, those of the Organiser shall prevail. If no Organiser, those of the Venue shall prevail.